Refund policy

RETURNS & REFUNDS

Seven days. No arguments.

Every Oud Aruma London order is protected by a 7-day money-back guarantee from the date of delivery.

If the fragrance isn't for you
Write to us within 7 days of receiving your order. We will arrange collection and issue a full refund of the product value.

Condition
The bottle must be returned with at least 95% of its contents remaining, in its original box, with the outer packaging intact. Testing a fragrance is expected — emptying it is not.

Damaged or incorrect orders
If your parcel arrives damaged, leaking, or containing the wrong fragrance, notify us within 24 hours of delivery with photographs of the parcel and bottle. We will replace it at our cost, or refund you in full.

How refunds are issued
As all orders are placed on cash on delivery, refunds are transferred directly to your bank account, JazzCash, or Easypaisa within 5–7 working days of the returned parcel reaching us.

Return shipping
We cover the return cost on damaged, defective, or incorrect items. For change-of-mind returns, a flat return charge of 20% is deducted from the refund.

Not eligible for return
Bottles returned without their original box, bottles more than 5% used, orders reported after the 7-day window, and any item showing signs of tampering or transfer of contents.

To begin a return
WhatsApp +923264460485 or email Oudarumapakistan@gmail.com with your order number and reason. One message is all it takes.